Cancellation Policy

At Armour Management Solutions, we are committed to delivering the highest quality of service and ensuring customer satisfaction. We recognize that circumstances may change, and you may need to cancel or reschedule a scheduled service. This policy outlines the terms for cancellations and how to handle service disputes.

1. Cancellation Policy

A. Cancellation of Scheduled Services

• For Residential Services: If you need to cancel or reschedule your service, we require at least 24 hours’ notice before the scheduled service time. Cancellations made within this time frame will not incur any fees.
• For Commercial/Fleet Services: We require at least 48 hours’ notice for the cancellation or rescheduling of commercial or fleet cleaning services. This allows us enough time to adjust our schedule and accommodate other clients.

B. Late Cancellations

• Residential Services: If you cancel your service with less than 24 hours’ notice, a cancellation fee equivalent to 25% of the scheduled service cost will be charged.
• Commercial/Fleet Services: For cancellations made with less than 48 hours’ notice, a cancellation fee of 25% of the scheduled service cost will apply.

2. Service Disputes and Satisfaction Guarantee

We strive for complete customer satisfaction with every service we provide. If you are not fully satisfied with the results of our service, please contact us within 48 hours of the service being performed. We will work with you to resolve the issue, which may include offering a re-clean.

• Re-Clean Guarantee: If the initial service was not completed to your satisfaction, we will schedule a re-clean of the specific area(s) in question at no additional cost.

3. Missed Appointments

In the event that we fail to show up for a scheduled service appointment, and no alternative arrangement has been made, you are entitled to reschedule the service at no additional cost.

4. Non-Applicable Circumstances

Please note that service adjustments will not be provided under the following conditions:

• Missed Appointments Due to No Access: If we arrive at your location and are unable to perform the service due to no access (e.g., no one present to grant entry, locked premises, etc.), you will be charged the full cost of the scheduled service.
• Late Cancellations: As outlined in the Cancellation Policy, if you cancel with less than 24 or 48 hours’ notice (depending on service type), the applicable cancellation fee will be charged.

5. How to Cancel or Reschedule a Service

If you need to cancel or reschedule a scheduled service, please contact us using one of the following methods:

Phone: [224-386-9063]

Email: [email protected]

Please provide your name, the date of the scheduled service, and a brief explanation of your request.

6. Policy Updates

Armour Management Solutions reserves the right to modify or update this policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of our terms regarding cancellations and service disputes.